CBSE Complaint Made Easy—5 Proven Ways to Raise Issues Online with Fast Resolution (2025)
Are you a student, parent, or teacher facing issues with Central Board of Secondary Education results, school functioning, or exam evaluation? You’re not alone — and yes, there is a proper way to file a complaint with CBSE that actually works.
This comprehensive guide will take you through the step-by-step process of filing a complaint with CBSE. You’ll learn who is eligible to file a complaint, the types of issues Central Board of Secondary Education addresses, how to raise concerns through both online and offline methods, answers to frequently asked questions, and expert tips to help you get quicker resolution.
✅ Who Can File a Complaint to CBSE?
Anyone associated with the Central Board of Secondary Education can file a complaint:
- Students (Classes 9–12)
- Parents of Central Board of Secondary Education students
- Teachers and staff of Central Board of Secondary Education-affiliated schools
- School principals or administrators
You don’t need to be a tech expert or lawyer — the system is designed to help you raise your concern in a structured and easy way.
✅ What Kind of Issues Can You Report to CBSE?
CBSE allows complaints on various grounds, such as:
🔹 Result & Exam-Related Complaints:
- Wrong marks in the Central Board of Secondary Education board result
- Errors in mark sheets or missing grades
- Revaluation or rechecking delays
- Discrepancies in answer sheet evaluation
- Issues with admit cards or roll numbers
🔹 School-Related Complaints:
- Unfair school practices or misconduct
- Unjustified fee hikes or hidden charges
- Harassment or discrimination in schools
- Non-compliance with Central Board of Secondary Education rules by the school
🔹 Certificate Issues:
- Delay in issuing migration or transfer certificates
- Wrong name or DOB in mark sheets
🔹 General Complaints:
- Grievances about CBSE’s functioning
- Suggestions to improve services
🧾 Step-by-Step Guide: How to File a Complaint Online with CBSE
Step 1: Visit the Central Board of Secondary Education Samadhan Portal
🟢 Central Board of Secondary Education has launched a dedicated platform named SAMADHAN to address and resolve student and stakeholder grievances efficiently.
🔗 Website: https://cbseit.in/cbse/web/samadhan/
This portal is available for:
- Students
- Parents
- Schools
- General public
Step 2: Select the Complaint Category
The SAMADHAN portal has 5 major categories:
- Examination Related
- Result Related
- Affiliation Related
- General Complaint
- RTI (Right to Information)
Choose the category that best fits your issue.
Step 3: Fill Out the Online Form
- 👉 Please provide your personal details such as your name, email address, and phone number.
- Enter your class, roll number, school name/code
- Describe the issue clearly and concisely
- Upload supporting documents (PDF or JPEG)
Step 4: Submit and Save the Complaint ID
Once submitted, you’ll get a unique complaint ID. Use this to track the status of your complaint.
Step 5: Track the Complaint Status
You can revisit the SAMADHAN portal anytime and use your complaint ID to check updates.
📬 Alternate Ways to Contact CBSE
If you face technical issues or want to follow up offline, you can use the following contact details:
📧 Email IDs:
- General Info: info.cbse@gov.in
- School/Affiliation issues: https://saras.cbse.gov.in/
☎️ Phone Numbers:
- CBSE Helpline (Toll-Free): 1800-11-8002
- Landlines (Delhi Office):
- 011-22509256
- 011-22509257
- 011-22509258
🏤 Postal Address:
The Secretary, CBSE
Shiksha Kendra, 2 Community Centre,
Preet Vihar, Delhi – 110092
📌 Tips to Make Your Complaint Strong and Effective
- ✅ Be clear and to the point
- ✅ Attach valid documents as evidence
- ✅ Stay polite and formal in your language
- ✅ Always note your complaint ID
- ✅ Follow up after 5–10 working days if needed
❓ Frequently Asked Questions (FAQs)
🔹 What is CBSE’s official email ID for complaints?
You can email info.cbse@gov.in for general complaints or https://saras.cbse.gov.in/for school-related issues.
🔹 Is there a time limit to file complaints after the result?
Yes. Ideally, complaints should be filed within 15–30 days of result declaration.
🔹 Can I complain anonymously?
No. You must provide valid contact and student information to file a complaint.
🔹 What if the school refuses to cooperate?
You can directly complain through the SAMADHAN portal. Central Board of Secondary Education will investigate and take necessary action.
🔹 Is there any fee to file a complaint?
No, filing a complaint through SAMADHAN or email/post is completely free.
🔗 Read more about Rahul Singh’s appointment as the new CBSE Chairman in the latest government reshuffle.
🏁 Final Words:
Whether it’s about incorrect marks, delay in results, or school-related issues — Central Board of Secondary Education has set up proper complaint mechanisms for students, parents, and educators.
Use the Samadhan portal, be factual in your application, and keep your documents ready. Justice may take time, but your voice matters.
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